Only maintenance emergencies will be taken over the phone. During normal business hours, please call the office at 508-228-4422. After hours, call the emergency hotline at 508-901-9098. Please be mindful that these alerts staff during their personal time. If you have not received a response within 15 minutes, please try again to ensure we received the correct information. We will respond as quickly as possible to situations that are truly an emergency.
Some basic guidelines:
• Fire: Dial 911!
• Heating Repair: Only an emergency if the outside temperature is below 40 degrees; otherwise, wait until business hours.
• Clogged Toilet or Drain: Constitutes an emergency. Call the emergency hotline.
• Broken Pipe: Constitutes an emergency. Turn off the water valve to the pipe or the exterior water main, then call the emergency hotline.
• Broken doorknob, lock, or Window: Take temporary measures until normal business hours.
• No Hot Water: Use temporary measures until normal business hours.
• No Electricity: Tenant should first call National Grid to confirm the bill has been paid and there is no regional power outage. The tenant should also check the electrical breakers to ensure a fuse has not blown. Partial outages do not represent an emergency.
Not Emergencies: Locked out of the house / Broken Refrigerator / Broken Oven / Broken Dishwasher/Pest Control